Start Your Career with Wonderseekers
We're looking for an enthusiastic person to join our Visitor Operations team and help create great experiences for the children, families and schools who visit Winchester Science Centre.
Job details
Hours: Part time – 16 hours a week, with the opportunity to increase hours during busy periods
Location: Winchester Science Centre, Winchester, SO21 1HZ.
Work pattern: Saturday and Sunday 8:30am – 5:30pm with 2 x 30-minute breaks.
Salary: £9,030 per annum (aged 18–20) or £10,575 per annum (aged 21+)
Contract: Permanent
Line manager: Visitor Operations Manager
Closing Date: Midday on Tuesday 30 June.
About our Charity
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. The Charity also delivers a free and impactful community programme for our priority audiences who may not have the opportunity to come to the Science
Centre reaching over 10,000 people every year. Through our magnificent planetarium and live science experiences, as well as our out in communities work, science is brought to life in imaginative, fun and accessible ways that means everyone is included.
The Role
As a Visitor Operations Assistant, you'll work across different areas of the Centre, including admissions, the café, retail and events. No two days are the same. You'll welcome visitors, support activities, help customers and play an important role in making every visit enjoyable, safe and memorable.
We're looking for people with a positive attitude, a willingness to learn and a commitment to delivering great experiences for our visitors. In return, you'll be part of a supportive team while helping Wonderseekers inspire children to develop a lifelong love of science and curiosity about the world around them.
This role is designed for young people who are currently not in employment, education or training and are looking to take their first step into the workplace. No previous experience is required, and full training will be provided.
Job Description
Key Responsibilities
- Creating a warm and welcoming experience for every visitor, providing friendly, helpful and informative customer service.
- Supporting admissions and ticketing by scanning tickets, welcoming visitors and sharing information about shows, activities and facilities.
- Helping in the café, preparing and serving food and drinks safely, and following food hygiene and allergen procedures.
- Working in the shop, processing sales, restocking products and helping visitors choose gifts and souvenirs.
- Supporting the set up and delivery of events, including school visits, evening activities, private hires and special programmes.
- Helping to keep public areas clean, tidy and welcoming, including exhibition spaces, the café, shop and visitor facilities.
- Responding positively to visitor questions and concerns, seeking support from a Supervisor or Duty Manager when needed.
- Following health, safety and safeguarding procedures, including emergency and evacuation processes.
- Encouraging visitors to support the charity through memberships, Gift Aid and other products and services.
- Using tills and payment systems accurately, including handling cash and card payments.
- Working across different areas of the Centre and adapting to changing visitor needs throughout the day.
- Helping with deliveries, stock replenishment and storage, ensuring products are handled safely and presented well.
- Supporting the organisation's sustainability commitments by reducing waste and recycling appropriately.
- Demonstrating reliability, professionalism and a positive attitude through good timekeeping and attendance.
- Being an active member of the team and contributing to a culture of curiosity, collaboration and inclusion.
Person Specification
Essential skills and experience
- A friendly and welcoming approach with enthusiasm for helping visitors have a great experience
- Confidence communicating with people from different backgrounds and helping them feel valued and included
- A positive and flexible attitude, with a willingness to work across different areas including the café, shop, events and visitor welcome desk
- Reliability and commitment to good attendance, timekeeping and contributing positively to the team
- Ability to remain calm, helpful and professional in busy environments and follow instructions from supervisors and managers
- Attention to detail and pride in helping maintain a clean, safe and welcoming environment
- Willingness to learn new skills and take on new responsibilities
- Ability to work well with others and contribute to a supportive team environment
- Enthusiasm for creating memorable experiences for visitors.
Desirable
- An interest in science, education or visitor attractions
In addition applicants will have:
- A clean record on the Disclosure and Barring Service
Ready to Apply?
There’s no lengthy cover letter to write, CV to upload, or endless questions to answer. Simply complete the form using the link below, giving us some key information and a few role-related questions. It should take no longer than 10 minutes. The form is smartphone and tablet friendly.
Got questions? Want to chat before applying? Need information in a different format or would like to apply in an alternative way? No problem! Drop us a line at the details below and we’ll be happy to arrange an informal conversation. We’re a friendly bunch and always happy to answer any queries and give you an insight into what it’s like working for our Charity!
Click here to apply: Visitor Operations Assistant
Contact Us:
Laura Ollis, Director of People and Culture
Email: hr@wonderseekers.charity
Telephone: 07483 371391
(No recruitment agencies, thank you).