Are you looking for an exciting new in-house supervisor role where you can inspire great customer service?

Job Details


Hours: 5.30pm to 9:00am (including paid rest breaks, hours may vary according to the booking) 
Pay: £15.03 per hour (in line with Visitor Operations Duty Manager rate) plus enhanced pay at 1.5x between midnight and 6:00am.  
Contract: Casual 
Start date: ASAP 
Line manager: Visitor Operations Manager  
Location: Winchester Science Centre, Winchester, SO21 1HZ  
Deadline: We’re reviewing applications as they come in and arranging interviews on a rolling basis – apply as soon as possible to avoid missing out. 
Shift pattern: This role operates on a casual basis where shift availability fluctuates depending on bookings. Typically we expect up to 20 overnight bookings per year, usually on Thursday, Friday or Saturday nights. As a casual team member, you’ll have the flexibility to choose the shifts that suit your schedule, with no obligation to work every week. A rota of available shifts is usually shared at least one month in advance, giving you plenty of time to let us know your availability.  
 
If of interest, additional work may be available within the Visitor Operations (Customer Service) team during daytime school holidays and weekends, where there may be no sleepover bookings. This is subject to team allocation. 

Why Join Us? 
Be part of an inspiring charity making a real difference. 

  • Help create unforgettable childhood experiences. 
  • Enjoy enhanced overnight pay rates. 
  • Work in a unique and engaging environment. 
  • Join a supportive team that values curiosity, collaboration and inclusion. 
  • Access our casual staff benefits including staff events, free tickets to WSC and partner attractions and café and shop discount. 

About our Charity 
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included. 

The Role 
We are looking for enthusiastic and reliable individuals to join us as an Overnight Event Duty Manager, supporting our hugely popular Sleepover events. 
 
Our Sleepover events are hugely popular, providing fun, memorable and safe overnight experiences for schools, families and groups. As an Overnight Event Duty Manager, you will take the lead in overseeing the full overnight operation of Winchester Science Centre during these events. 
 
You will act as the main point of contact for visitors and staff, ensuring smooth event delivery, highquality customer service and effective building management throughout the night. Typical shifts run from 5:00pm to 9:00am, with some flexibility depending on the booking. 
 
You will have access to support from an on call Senior Management Team member via the in case of emergency callout procedure. Full training will be provided, including the opportunity to shadow an experienced Duty Manager. 
 
This role will oversee the Overnight Sleepover Event Staff (Casual) during shifts, with added responsibilities for leadership, decisionmaking and building management. 

Key Responsibilities 
Your responsibilities will include, but are not limited to: 
 
Event Leadership & Visitor Experience 

  • Act as the primary point of contact for all visitors during the event, providing a warm welcome and consistently excellent customer service. 
  • Leading evening safety breafings  
  • Lead and support Overnight Sleepover Event Staff, ensuring duties are completed effectively and collaboratively. 
  • Oversee event setup, delivery and pack down. 

Building & Operational Management 

  • Take full responsibility for managing the Centre overnight, including unlocking, locking and general building operations. 
  • Switch exhibits on/off and oversee exhibit operational readiness. 
  • Operate the planetarium pre recorded film shows (full training provided), including basic troubleshooting. 
  • Conduct building checks throughout the night, ensuring safety, cleanliness and smooth running of all spaces. 
  • Act as the designated Fire Safety Manager while on site, following emergency and evacuation procedures if required. 

Health, Safety & Safeguarding 

  • Ensure safeguarding procedures are implemented and followed by all staff. 
  • Carry out routine health and safety checks, addressing or escalating any issues promptly. 
  • Monitor visitor wellbeing throughout the night, taking appropriate action when needed. 

 
Front of House & Retail Support 

  • Support admissions, bar or retail operations where required, including basic till and refund processes.

About You 

  • Full training will be provided — you do not need to already have this knowledge to apply. 
  • You will gain or build confidence in the following areas: 
  • Basic operation and troubleshooting of planetarium systems. 
  • Front-of-house systems and tills, including problem-solving and issuing refunds. 
  • Setting up and shutting down Centre exhibits. 
  • Fire evacuation and emergency procedures. 
  • First aid (training provided). 
  • Safeguarding awareness and responsible decision-making. 
  • Building operations including lighting, alarms and access control. 
  • The overnight incaseofemergency call-out escalation process. 
  • (Optional future development) SIA Door Supervisor training. 

What You Bring 

  • Reliability, confidence and a calm approach to leading others overnight. 
  • Strong customer service skills and the ability to communicate comfortably with children, families and group leaders. 
  • Sound judgement and the ability to make decisions when faced with unexpected situations. 
  • The ability to remain awake, alert and responsible for the full duration of the shift. 
  • A proactive and supportive approach to teamwork, with the ability to work independently when needed. 

Ready to apply?

Click here to visit our recruitment webpage. When you’re ready, please submit your application through our recruitment portal here for this vacancy. 
 
You’ll be asked to share your contact details and answer a few short questions so we can get to know you better. Keep your responses clear and concise - this is your chance to really shine! After that, you’ll upload your cover letter and CV. 
 
We’re always happy to chat about the role before you apply - just reach out using the details below. 
 
If you need any reasonable adjustments at any stage of the application or interview process, please don’t hesitate to let us know. We want to make sure the process works for you. 

Contact us:

Laura Ollis, Director of People and Culture

Email: hr@wonderseekers.charity

Telephone: 07483 371391

(No recruitment agencies, thank you.)